Privacy Policy

Shilat Pty Ltd recognises the trust you are placing in us through your dealings with us. We are committed to the protection of your personal information. Our policies comply with our legal obligations and are intended to protect your privacy in respect of:

Personal information that you may provide to us.

  • What information we collect and why.

When you become a registered user of Shilat Pty Ltd, in particular when you subscribe to Shilat Pty Ltd Email service, we ask for:

  • Your name
  • Your email address.

On the site we invite you to:

  • Submit your company details in regards to a proposal
  • Tell us about your feedback

Who collects the information:

The information collected about you which is held or used in connection with this site may be collected by:

  • Members of Shilat Pty Ltd: We refer to these people in this policy as "us, "we" or Shilat Pty Ltd.

How your information is stored:

Information held about you (for example, your E-mail Newsletter subscriptions) is held in a database. The database is protected by a firewall as well as host-based security. The data is not transmitted over the Internet once it has been stored in the database. If we ever have a requirement to transmit the data over the Internet (For example, to make an off-site backup) it will be in encrypted form.

The electronic environments are real-time monitored by Shilat Pty Ltd and a third party specialist security monitoring company.

You will only receive emails from Shilat Pty Ltd if:

  • You request information about our services when you choose to contact us. You will not be added to a mailing list of any kind and will only receive e mails in the matter that you have contacted us about.
  • You provide your details and request that we contact you when you complete our Proposal Request Form.

Tips on sending us information:

While we do all we can to guard your privacy, no data transfer over the Internet is 100% secure. When you share your information with us, it is at your own risk. There are ways you can help maintain the secrecy of your information:

  • Always close your browser when you have finished your user session.
  • Ensure others cannot access your personal information and emails if you use a public computer.

If something goes wrong:

Please contact us by email or by phone, using our Contact Us function if you believe:

  • Someone has gained access to your personal information by mistake.
  • We have breached our privacy obligations or your privacy rights in any way.
  • You would like to discuss any issues about our privacy policy.

Changes to our Privacy Statement:

This privacy policy relates to our current privacy standards. We may vary our privacy policy from time to time. We will notify you of any changes

Customer Service Policy

Shilat Pty Ltd is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. Standard delivery timeframes are between 3-10 business days; in the event that an ordered item is not available or we are unable to fulfil your order we will notify you within 2 business days to arrange an agreeable alternative item, a backorder or a full refund.

Refund Policy

Please choose carefully. We do not normally give refunds if you simply change your mind or make a wrong decision. You can choose between a refund, exchange or credit where goods are faulty, have been wrongly described, are different to the product purchased on the website or doesn't do what it is supposed to do

Security Policy

When purchasing from Shilat Pty Ltd your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology.128-bit SSL encryption is approximated to take at least one trillion years to break, and is the industry standard. If you have any questions regarding our security policy, please contact our customer support centre info@shellyremovals.com.au

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